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Payment Methods & Payment FAQ

We accept a number of secure and convenient payment method:


PayPal:
The most popular online payment method. We are fully PayPal verified so you can always shop with peace of mind.

Credit Card:

Accept payments from customers around the world and receive cardholder support.

 

After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at support@lulacola.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.


How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit Lulacola.com and log into your customer account to check the order status at any time. If Lulacola has received payment, the order status will show "Processing".
Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
Why am I being asked to "Verify" my payment?
For your protection, your order is being processed by Lulacola's payment verification team, this is a standard procedure to make sure all transactions made on Lulacola are authorized and your future purchases will be processed in top priority.

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